Refund and Returns Policy for “Ala Babkom”

At Ala Babkom, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our refund and returns policy ensures clarity and fairness in handling your concerns.

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.

To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.

Non-returnable items include:

• Perishable goods (e.g., food, flowers).
• Intimate or sanitary products.
• Hazardous materials or flammable liquids/gases.
• Gift cards.
• Downloadable software products.
• Certain health and personal care items.

To process your return, a receipt or proof of purchase is required.

Important: Please do not return your purchase directly to the manufacturer.

Partial Refunds

Certain circumstances may result in a partial refund:

• Books with visible signs of use.
• Opened CDs, DVDs, video games, or similar products.
• Items not in their original condition, damaged, or missing parts due to reasons beyond our control.
• Items returned more than 30 days after delivery.

Refunds Process

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds:

• First, recheck your bank account.
• Contact your credit card company, as processing times may vary.
• Contact your bank, as there may be delays in posting refunds.

If you still have not received your refund, contact us at sales@alababkom.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. For an exchange, email us at sales@alababkom.com and send your item to the following address:
[Insert physical address here]

Gifts

• If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equal to the value of the return.
• If the gift was shipped to the purchaser and later given to you, we will process the refund to the original purchaser.

Shipping Returns

To return your product, mail it to:
[Insert physical address here]

• Customers are responsible for return shipping costs, which are non-refundable.
• If a refund is issued, the cost of return shipping will be deducted.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Assistance?

If you have any questions about refunds or returns, contact us at:

• Email: sales@alababkom.com
• Phone: +966 50 159 1439

Thank you for shopping with Ala Babkom!